Talk to us.
One team, one inbox per concern, short turnaround. Pick the right lane below and we'll reply within one business day — usually faster.
"Is Trooply a fit for my catalog?"
Evaluating the platform, scoping a large catalog, negotiating Enterprise, asking about SLAs, DPAs, or regional hosting. Happy to jump on a 20-minute call.
[email protected] — subject "Sales enquiry""My integration isn't working."
API errors, widget install issues, indexing failures, rate-limit questions, portal bugs. Include the X-Request-ID header from any response you're asking about — that's how we find your call in our logs.
"I think I found a vulnerability."
Report security issues responsibly — we acknowledge within 2 business days and triage within 10. See our security page for the full disclosure policy.
[email protected] — subject "Security report""Invoice / payment / plan change."
Upgrade, downgrade, annual-billing switch, VAT / tax ID additions, failed-card follow-ups, refund enquiries. For urgent payment issues, the portal billing page is the fastest path.
[email protected] — subject "Billing""Data request, DPA, compliance."
Data-subject access requests, countersigned DPA, sub-processor change notifications, procurement-grade security addendum. GDPR / CCPA response targets: 30 days.
[email protected] — subject "Legal""Media, partnerships, integrations."
Press enquiries, partnership proposals, integration requests (Klaviyo, Yotpo, headless commerce platforms), community speaking, podcast guests.
[email protected] — subject "Press / Partnerships"